ORDER PROCESSING TIME

Most products (cashmere blankets and pillows) are made upon order placement and may take up to 10 days before they are ready to be shipped. Pillows and other accessories are usually in ready stock and can be shipped within 3 business days. You will receive a shipping confirmation email with tracking details once we have dispatched your order. During workshop closure periods during holidays in Nepal, please note the order processing time will be longer than usual. Please contact us if you wish to find out about our order processing time during such closure periods.

FAQ

Please check our FAQs before you contact us. Perhaps your question is already addressed here. If not, please contact us.

Q: How do I select different colors when ordering several blankets ?
Simply select the total quantity of the respective blanket and select just one of your desired colors. Upon checkout you have the opportunity to include a message where you can type in more color names. Or, you may send us an email with the color names. We'll check back with you soon and confirm everything.
Q: Do I get a discount if I order several items ?
Yes! Please contact us ahead with details of your intended order and we'll send you your special discount details.
Q: Can I order a blanket made to my size requirements ?
Absolutely, we delight in doing this. Please contact us with size details and we send you our quote.
Q: How much is shipping if I order several items ?
Regardless of your order volume, shipping is free.
Q: How long does shipping take ?
In most cases we ship with Fedex and to most major cities in the USA it takes only 2-3 days. To other cities it will take up to 5 days.
Q: I have troubles getting the colors displayed.
You can view our Pantone color selection here.
Q: Do you offer a catalogue ?
Unfortunately, we offer no catalogue.
Q: Can I order a color chart ?
We take pride in offering a very large selection of color shades. A comprehensive color chart would become very bulky and expensive to ship.
Q: I heard about Pantone Connect.
If you have an iPhone or iPod touch you can choose your personal color literally in your hand, more than 1,900 color shades! More here (click on tab 'iPhone'). Also for Android available.
Q: I need a cashmere blanket to match my home interior. How do I go about ?
Right from the start, there is ONLY ONE WAY to achieve this: Establish the approximate color on our color page. Then contact us stating your selected color, add perhaps an image shot with an SLR camera (no flash light and no artificial lighting. A top smartphone should work). We will respond by giving you a selection of color shades and once approved by you, you can purchase these color swatches. We fedex those to you and you choose the right color. Based on this we manufacture your cashmere blanket.
Q: Can I have a product shipped as a gift to someone ?
Yes, of course. To do so, order with your credit card details and upon checking out type in the address of the recipient.
Q: Do you store my credit card details on your site ?
No. We do not store details of credit or debit card information anywhere on our website. We do not store any personal communication on our server.

PAYMENT OPTIONS

We offer Apple Pay Apple Pay

Credit card payment Credit Card payment

SEPA SEPA payment

REFUND POLICY

All textiles are non-returnable. If you are not satisfied with our product due to a damaged weave or fabric and/or irregular dyeing, please return the product within 7 days ex your country and we will grant a refund. Returned item(s) has/have to be unused.
We are not responsible if a product does not match with a color of your wardrobe, furniture, seating, carpet etc., unless you explicitly mention its Pantone color #.
Please note that digital color graphics can show differently on computer monitors. Digital color graphics may not show the exact tone of a Pantone color.
Regular mailings (such as US Mail) to Nepal often do not reach the recipient. Please make sure you send goods by courier service.
Still questions? Please email. By ordering you indicate that you accept our terms.

TRACK YOUR SHIPMENT

Track your FedEx shipment here.

You can track your goods by sending an email to track@fedex.com and typing your airway bill # in the message field. After 1 minute you'll get an automated response telling you the location of your goods.


Track shippings with DHL here.


AramexWe also use the services of Aramex and shipments can be tracked here.


MAC Users - Lucky you, there's the 'Delivery Status' widget

About Delivery Status
Can’t wait for your packages to arrive? Don’t waste your time checking the site constantly, just open this all-in-one delivery tracker and enter your order number or tracking number. The status will update automatically for you, and even count down the days! It also works with Growl to give you pop-up message, email notifications, and more, whenever your package status changes. Download here

PRIVACY POLICY

Your privacy is important to us and we care about how information about your order is used and shared. We would like all our customers to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities. We provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and to comply with local laws.