Please check our FAQs before you contact us. Perhaps your question is already addressed here. If not, please contact us.
EXACTLY WHAT PERSONAL INFORMATION MAY BE COLLECTED ABOUT YOU AND BY WHAT MEANS?
AL collects personal information in several ways directly from its online visitors when they order for themselves or for a friend or when they register for a service offered by AL. If an order is placed with us, our merchant account provider needs to hold personal information including your name, email address, phone numbers, home address, shipping address(es), credit card billing address(es) and birth date so that we can process and fulfil your orders. Credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on AL systems. In certain instances we may be required to collect and store additional data including credit card details. This will only be done with your explicit consent. Additionally we may also obtain information as a result of authentication or identity checks. We do ask for your telephone number. This number is given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. NONE of these data are stored on the server of this website!
OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES
As a user of our services, we may collect non-personal data about use of the website, such as pages visited and volume of use of the services. We are mainly interested to learn whether a desktop was used, tablet or mobile.
We have no interest to see which websites you visit afterwards.
WHAT ABOUT COOKIES?
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
AL may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
Apart from that we do not use your data in any way.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
You can track your goods by sending an email to email@example.com and typing your airway bill # in the message field. After 1 minute you'll get an automated response telling you the location of your goods. Please note: orders shipped today, leave Kathmandu the next day.
We also use the services of Aramex and shipments can be tracked here.
About Delivery Status
Can’t wait for your packages to arrive? Don’t waste your time checking the site constantly, just open this all-in-one delivery tracker and enter your order number or tracking number. The status will update automatically for you, and even count down the days! It also works with Growl to give you pop-up message, email notifications, and more, whenever your package status changes.