ASEANA LOUNGE ("AL", "we", "our", "us") and its subsidiary companies respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.
If you are under 18, we require that you inform a parent or guardian about AL's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy before registering with AL or placing and order with AL.
The following information is provided by AL to enable our online visitors to be fully informed of our Privacy Policies. By visiting ASEANA-LOUNGE.COM, you are accepting and consenting to the practices described in this Privacy Policy.
Please note that this policy applies to AL and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting any personal information.
EXACTLY WHAT PERSONAL INFORMATION MAY BE COLLECTED ABOUT YOU AND BY WHAT MEANS?
AL collects personal information in several ways directly from its online
visitors when they order for themselves, buy a gift voucher for a friend
or when they register for a service offered by AL. If an order is placed
with us, we need to hold personal information including your name, email
address, phone numbers, home address, shipping address(es), credit card
billing address(es) and birth date so that we can process and fulfil
your orders. Credit card details are entered directly into our payment
partner's systems and are neither transmitted nor held on AL systems.
In certain instances we may be required to collect and store additional
data including credit card details. This will only be done with your
explicit consent. Additionally we may also obtain information as a result
of authentication or identity checks. We do ask for your telephone number.
This number is given to our courier for delivery services. These details
allow us to process your order and to let you know the status of your
order.
OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES
As a user of our services, we may collect non-personal data about
use of the website, such as pages visited, times and volume of use
of the services as well as Traffic Data. Traffic data includes logs,
details of networks, time of log-on or access, length of sessions
and similar systems data.
WHAT ABOUT COOKIES?
Our site uses cookies to keep track of how often you visit our site,
the contents of your shopping cart, previous purchases and to deliver
content specific to your interests. (A cookie is a piece of information
that is stored on your computer's hard drive by your web browser which
tracks your movements within websites.) Most browsers are automatically
set to accept cookies but usually you can alter the settings of your
browser to prevent automatic acceptance. If you choose not to receive
cookies, you may still use most of the features of our website, including
the ability to purchase items.
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
AL may use your personal information for the processing of orders,
payments and to provide you with a personalised shopping experience.
We will also use your details to fulfil and deliver your orders and
manage your account. Your personal information may also be checked
with credit agencies to prevent fraud. Where there is a legal obligation
to do so, we may disclose your information to any relevant regulatory
body.
We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent
deemed reasonably necessary to serve you in view of our legitimate
business purposes as set out above, and we will use our best endeavours
to maintain appropriate safeguards to ensure the security, integrity
and privacy of the information you have provided us with. When you
place an order or access your account information, we use a Secure
Socket Layer (SSL) encryption which encrypts your information before
it is sent to us to protect it from unauthorised use. In addition,
we will take reasonable steps to ensure that third party business
partners' to whom we transfer any data will provide sufficient protection
of that personal information.
YOUR CONSENT
By visiting ASEANA-LOUNGE.COM, you are accepting and consenting to
the practices described in this Privacy Policy.
If you are dissatisfied with our product due to a damaged weave and/or irregular dyeing, please return the product within 7 days ex your country and we will grant a refund. Returned item(s) has/have to be unused.
We are not responsible if a product does not match with a color of your wardrobe, furniture, seating, carpet etc., unless you explicitly mention its Pantone color #.
Please note that digital color graphics can show differently on computer monitors. Digital color graphics may not show the exact tone of a Pantone color.
Regular mailings (such as US Mail) to Nepal often do not reach the recipient. Please make sure you send goods by courier service.
Still questions? Please email.
By ordering you indicate that you accept our terms.
