Aseana
 

FAQ

 

  Please check our FAQs before you contact us. Perhaps your question is already addressed here.
If not, please contact us directly.
 
Q: How do I select different colors when ordering several blankets ?
Simply select the total quantity of the respective blanket and select just one of your desired colors. Upon checkout you have the opportunity to include a message where you can type in more color names. Or, you may send us an email with the color names. We'll check back with you soon and confirm everything.
Q: Do I get a discount if I order several items ?
Yes! Please contact us ahead with details of your intended order and we'll send you your special discount details.
Q: Can I order a blanket made to my size requirements ?
We delight in doing this. Please contact us with size details and we send you our quote.
Q: How do I order a cashmere baby blanket in a custom color ?
Please use the 'Custom Color' field in the shopping cart and fill in the color name.
Q: How much is shipping if I order several items ?

Regardless of your order volume, shipping is a flat $25.00.

Q: How long does shipping take ?

We ship with Fedex and to most major cities in the USA it takes 2-3 days. To other cities it will take up to 5 days.

Q: I have troubles getting the colors displayed.
Q: Do you offer a catalogue ?

Unfortunately, we offer no catalogue.

Q: Can I order a color chart ?

We take pride in offering a very large selection of color shades. A comprehensive color chart would become very bulky and expensive to ship.

Q: Can I have a product shipped as a gift to someone ?

Yes, of course. To do so, order with your credit card details and upon checking out type in the address of the recipient.

Q: Can I use my Moneybookers account ?

Absolutely, and you even get a 5% discount. Please do not use the shopping cart. Just send us your order details by email and we send you the payment link.

Q: What's your Refund Policy ?

If you are dissatisfied with our product due to a damaged weave and/or irregular dyeing, please return the product within 7 days ex your country and we will grant a refund. Returned item(s) has/have to be unused. We are not responsible if a product does not match with a color of your wardrobe, unless you explicitly mention its Pantone color #.

Please note that digital color graphics can show differently on computer monitors. Digital color graphics may not show the exact tone of a Pantone color.

Regular mailings (such as US Mail) to Nepal often do not reach the recipient. Please make sure you send goods by courier service. See more here.

 

 

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