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orders
When ordering a carpet, here is what you
need to know:
- We use only pure Tibetan wool, no New Zealand wool. This
assures you of lasting quality and satisfaction even after
10 years and more. Tibetan wool keeps a much higher spring
in its long lifetime and lasting excellent looks.
- All carpets are made to order and manufacturing takes 2
- 3 months, depending on the size of the carpet.
- When ordering we ask for a down payment of 40 -
60%. Approximately 3 weeks before we ship we ask for
the balance payment. Custom orders nead to be paid in full upon order.
- Shipping is done with Fedex, UPS or DHL. This insures a
very comfortable way of delivery to your door step. We notify
you by email the day we ship, together with your airway bill
number. You may then use our tracking
service to see where you packet currently is.
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refund policy
We take great effort and diligence in our whole manufacturing
process. Should you nevertheless be dissatisfied with our product
due to a damaged weave or irregular dyeing, please return the
product within 14 days and we will grant a refund. Returned
item(s) has/have to be unused.
Please note that digital color graphics can show differently
on computer monitors. Digital color graphics may not show the
exact tone of a color.
By ordering you indicate that you accept our terms. | |
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help
| We delight in answering questions on our carpet selection and
any need for help. Please email
us. | |
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