image © j. m . huss

o r d e r s

When ordering a carpet, here is what you need to know:

• We use only pure Tibetan wool, no New Zealand wool. This assures you of lasting quality and satisfaction even after 10 years and more. Tibetan wool keeps a much higher spring in its long lifetime and lasting excellent looks.

• All carpets are made to order and manufacturing takes 2 - 3 months, depending on the size of the carpet.
• When ordering we ask for a down payment of 40 - 60%. Approximately 3 weeks before we ship we ask for the balance payment. Custom orders need to be paid in full upon order.
• Shipping is done with Fedex, UPS or DHL. This insures a very comfortable way of delivery to your door step.
• We notify you by email the day we ship, together with your airway bill number. You may then use our tracking service to see where you parcel currently is.
• GUARANTEED absolutely NO CHILD LABOR!

r e f u n d   p o l i c y

We take great effort and diligence in our whole manufacturing process.

Should you nevertheless be dissatisfied with our product due to a damaged weave or irregular dyeing, please return the product within 14 days and we will grant a refund. Returned item(s) has/have to be unused.

Please note that digital color graphics can show differently on computer monitors. Digital color graphics may not show the exact tone of a color.

By ordering you indicate that you accept our terms.

h e l p

We delight in answering questions on our carpet selection and any need for help.

Please email us.